Shipping to Canada & United States
Currently we shipping products to Canada and United States only.
Returns & Refunds
If you are unsatisfied with your custom-made item, you may return it for any reason for a full refund of the custom item(s) paid, minus a 30% material waste fee. Note: shipping fees are not refundable. You must communicate your intent of return within 14 days of having received your order. In order to notify us of your intent, please send an e-mail to [email protected]. As a next step, we will provide the return address to have the order returned to us – the customer is then responsible for returning their item(s). Please note that you must email us within the first 14 days after delivery with your intent to return, otherwise we unfortunately cannot offer you a refund.
Turnaround Time
Three production tiers are offered at the time of checkout: Standard Production, Express Production, and Top Priority Production. Standard Production takes on average 6-10 business days, but is offered at a discounted shipping rate. Express Production is the standard shipping service and takes an average of 3-5 business days to complete and ship out. Top Priority Production is our premium service, taking an average of 1-2 business days to complete and ship out. Please note that average production turnaround times are estimates only and are not guarantees. Once your frame order has been shipped, it can take delivery companies one to five business days to deliver the order, depending on the distance between our facilities and the destination.